FAQs

Biometric identification is a way of confirming a person’s identity using unique physical or behavioral characteristics, such as facial features, voice patterns, or fingerprints. These identifiers are difficult to replicate, making biometric systems a secure option for access control, compliance, and identity verification across a wide range of industries. BIM provides the tools and support organizations need to implement these systems with confidence.

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As we age, our fingerprints become lighter and more difficult to capture. Additionally, individuals working in certain industries experience dry, cracked hands. Ask the applicant to rub a small amount of the BIM scan gel onto their fingerprints prior to capturing the prints. If scan gel is not available, or if the applicant has extremely light prints, apply a very small amount of Corn Huskers Lotion to the fingerprints and rub it in thoroughly prior to capturing the prints.

Individuals with warm or clammy hands will cause what is known as “haloing” around the fingerprints. Haloing is a result of the fingerprint scanner capturing the radiant heat coming from the hands. A product known as Parker’s Perfect is designed specifically for reducing the haloing effect on scanner. Rub a Parker’s Perfect towelette or spray a small amount directly onto the glass of the scanner. Once it’s completely dry, capture the applicant’s prints again. If the prints are still dark, rub an alcohol-based spray or pad onto the applicant’s fingertips and capture the prints again.

The FBI recommends a height of approximately 39 inches from the floor to record legible fingerprints. For the average adult, that puts their forearm parallel with the floor, which is the ideal position for fingerprinting.

Sometimes, the person whose fingerprints you’re taking may feel compelled to try to help – which, in reality, just makes the process more challenging, as the subject needs to relax in order for you to get the best prints possible. It’s often helpful to have the subject look away from the fingerprinting device.

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First, set up the Windows User Account.

1. Login to a Windows Administrator Account. For many computers, this might be labeled inVizeID_Admin.
2. Click on the Start menu and open “Settings.”
3. Click on “Accounts.”
4. On the Accounts page, click on “Family & other users.”
5. Click “Add someone else to this PC.”
6. When you get the Microsoft account pop-up, follow the prompts to create a local Windows account. If you want to create an account without an email address associated with it, you will need to click “I don’t have this person’s sign-in information,” followed by “Add user without a Microsoft account” on the next screen.
7. When the account is created, you will see it is a standard “local account” by default. If you need to make it an administrator account, click on the account, then “Change account type” and select the administrator option from the pop-up menu. It is recommended that you create a Standard User account for general fingerprint users; an administrator is only necessary for making changes to the computer or inVize ID, such as running updates, deleting transactions, or changing configurations and permissions.

Second, set up the new account in inVize ID.

1. Still logged into the Windows Administrator Account, launch inVize ID.
2. Click on the Administrative Tools icon, which looks like a hammer, or hit F2.
3. Click on the “Users, user groups, and permissions” option.
4. You will see a tasks list menu in the upper left-hand corner of the window that pops up, as well as a list of users on the right. The new user you created should appear in the list of users on the right, but under the “Member Of” column, it should be blank. Double-click on the new username. This will bring up a Properties box for that user.
5. Click to place a check mark in the name of the user group for which you want to add this user. By default, there is an Admin group and a User group. The Admin group should have all permissions available, including the ability to delete transactions and process software updates. The User group should only have the essential permissions to process, save, and submit transactions. Once the appropriate box is checked, click OK.
6. Now you can close the inVize ID software and log out of the Windows Administrator account, as this process is complete.

When you launch the inVize ID software, create a new transaction and click on the “2. Fingerprints” link on the left menu pane. You should see a button at the top of the screen that looks like a fingerprint with a green play button in front of it. If that button is not lit up and available to click on, the i3 scanner is not initializing properly. Here is how to troubleshoot this:

1. First, save the transaction and close inVize ID.
2. Make sure you are logged into a Windows Administrator Account. For many computers, this might be labeled “inVizeID_Admin.”
3. Next, ensure that the scanner is plugged into the proper USB port. There are many different computer models used in various setups, so which port should be used is based on which port the scanner drivers were originally installed on. This would be the port that has been used successfully in the past.
4. If the scanner is not plugged into the proper USB port, plug it into the correct port. If the scanner was plugged into the proper port, unplug it, wait 10 seconds and plug it back in the same port.
5. Launch inVize ID, open the saved transaction and click on “2. Fingerprints” to see if the scanner button with the green play icon is lit up now. If it is, you can now use the scanner.
6. If the fingerprint button with the green play icon is still not lit up, leave the scanner plugged in, close the inVize ID software and restart the computer.
7. When the computer boots back into Windows, login to the same User Account.
8. Repeat step #5. If the button is lit up, you can now use the scanner.
9. If, after completing the above steps, the fingerprint button with the green play icon is still not lit up, please click on View menu, select Devices and call Support. Please be ready to provide the status message to the technical support team.

Click on the link below to ensure you have the latest version of inVize ID.