A Reliable Partner for All Your Fingerprinting Needs

Biometric Information Management is an industry leader in live scan equipment sales and support. Since 2001, BIM has provided consulting, using top subject matter experts and offering comprehensive solutions, to companies within the fingerprinting industry. BIM also provides agnostic proprietary solutions to assist live scan users in complying with industry regulation. Our sales and support teams offer the highest customer-facing service, allowing all our clients to feel confident in choosing BIM for their biometric needs.

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Extensive Experience: Our Management Team

The leadership team at BIM brings to the table 55+ combined years of experience in biometrics. Our founders started BIM in 2001 after long, distinguished careers in the industry, much of it with federal, state, and local government agencies. Almost two decades later, we remain committed to our principles, focused on highly accurate equipment; deep and thorough understanding of the requirements and nuances of biometrics; and hands-on client interaction to ensure we meet the highest customer expectations.

Our Mission Statement

Do the right thing for the right reason.

One-on-One Customer Interaction: Our Sales Team

BIM’s sales force makes a point of working with each and every customer directly to find the product or solution they need. We help your organization put together a comprehensive picture of all its equipment and software needs, and then set about meeting those needs, one by one. Our team – with sales offices in Ohio and Florida – will even develop personalized solutions for your biometric needs.

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Guiding You Through: Our Friendly Fingerprint Services Team

Our fingerprinting crew is highly qualified and trained in capturing the best-quality electronic fingerprints possible. Still, their expertise goes far beyond fingerprinting ability. Everyone on the team has excellent customer service skills, ensuring we can walk all applicants and customers through the often-confusing background check process without hassle or discomfort. And we are extremely dedicated to proper follow-through – we want you to be in your new job, school or volunteering gig as quickly as possible!

What Fingerprinting Services Does BIM Offer?

Highly Qualified & Certified: Our Technical Support Team

Specialized equipment can be difficult to work with when problems arise, and we understand that not every organization has a full-time IT professional on staff. That’s why our factory-certified tech support squad works to make sure you understand the issues as well as possible, and goes the extra step to ensure your system works properly for you. Our approach to tech support is customer-focused, with a response time of 2 hours or less during business hours.

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What Our Customers Say

BIM Customer
Terry Calvert-Marovich

“I just received an email from the Florida Board, and not only were the first set of prints accepted, everything is accepted and I have my endorsement license with Florida now active! Your dedication on getting the first set of prints the best possible and submitting them by end of day last Friday is appreciated beyond words! Also, my sincere gratitude for providing such caring service and support to me after my challenging drive to Dublin and my late arrival causing delay for all of your customers who were waiting so patiently. It was exactly what I needed!”

AD&S, Inc.
Carolyn Rains, President

“A few years ago, someone at a bid conference slipped us a note with the name and number of Managing Partner Mike Powers. We immediately contacted Mike and found him not only to be personable and very easy to work with, but also found him and his company to be one of the highest integrity.”

BIM Customer

“I just want to let you know that I have already received a confirmation from BIM that my fingerprints have been sent off to the state of Florida. Thank you so much for making this complicated process more simple for me with your detailed explanations. I followed your instructions to the tee and had no problems. Thank you again for your patience and for all the time you took to communicate with me. You were so very helpful and I greatly appreciate your advice.”

Florida Agency for Health Care Administration
Mary Perkins

“It’s been great working with you and your team. BIM has always been easy to work with, and you take great care of your customers, which helps us a lot!”

Guarino & Associates
Margaret Guarino, Owner

“The tech support that I receive from the BIM Support Team is the best. It is timely and efficient. I am definitely not proficient in the inner workings of the computer, so when there is a glitch of any sort, I am on the phone immediately. The team at BIM has always been able to solve whatever has happened. I am very appreciative of this service.”

Exeter Pulmonary/Critical Care
Exeter Pulmonary/Critical Care

“Just wanted to thank you so much for your hard work and help with obtaining my Florida nursing license. I got it on Friday! It was a very professional, thorough service you provide.”

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