A Reliable Partner for All Your Fingerprinting Needs
Biometric Information Management is an industry leader in live scan equipment sales and support. Since 2001, BIM has provided consulting, using top subject matter experts and offering comprehensive solutions, to companies within the fingerprinting industry. BIM also provides agnostic proprietary solutions to assist live scan users in complying with industry regulation. Our sales and support teams offer the highest customer-facing service, allowing all our clients to feel confident in choosing BIM for their biometric needs.
Extensive Experience: Our Management Team
The leadership team at BIM brings to the table 55+ combined years of experience in biometrics. Our founders started BIM in 2001 after long, distinguished careers in the industry, much of it with federal, state, and local government agencies. Almost two decades later, we remain committed to our principles, focused on highly accurate equipment; deep and thorough understanding of the requirements and nuances of biometrics; and hands-on client interaction to ensure we meet the highest customer expectations.
Our Mission Statement
Do the right thing for the right reason.
One-on-One Customer Interaction: Our Sales Team
BIM’s sales force makes a point of working with each and every customer directly to find the product or solution they need. We help your organization put together a comprehensive picture of all its equipment and software needs, and then set about meeting those needs, one by one. Our team – with sales offices in Ohio and Florida – will even develop personalized solutions for your biometric needs.Look Through Our Products & Solutions Now
Guiding You Through: Our Friendly Fingerprint Services Team
Our fingerprinting crew is highly qualified and trained in capturing the best-quality electronic fingerprints possible. Still, their expertise goes far beyond fingerprinting ability. Everyone on the team has excellent customer service skills, ensuring we can walk all applicants and customers through the often-confusing background check process without hassle or discomfort. And we are extremely dedicated to proper follow-through – we want you to be in your new job, school or volunteering gig as quickly as possible!What Fingerprinting Services Does BIM Offer?
Highly Qualified & Certified: Our Technical Support Team
Specialized equipment can be difficult to work with when problems arise, and we understand that not every organization has a full-time IT professional on staff. That’s why our factory-certified tech support squad works to make sure you understand the issues as well as possible, and goes the extra step to ensure your system works properly for you. Our approach to tech support is customer-focused, with a response time of 2 hours or less during business hours.Need Technical Support
What Our Customers Say
“I wanted to take a moment and share with you how pleased I am with the service I received from Adam Powers and Jonathon Abrams of Biometric Information Management in the purchasing of our new WebCheck system. From the start, Adam was both knowledgeable and courteous, taking the necessary time to answer all of our questions, and kept the process moving to avoid delays in product delivery. Likewise, Jonathon was there to meet me upon my arrival at the Columbus location. He covered all necessary aspects of the system that I felt were necessary and offered to respond promptly to any concerns/questions we may have post-delivery. Both of these individuals exceeded my expectations and truly are representative of exceptional customer service.”
“On Friday, April 6th, 2012, our WebCheck software failed to function properly. Late in the afternoon, I reached Aaron at tech support, and he was quickly able to confirm that something had gone wrong and the program had to be rebuilt. Initial attempts to download programs failed, and Aaron figured out a way to work around the problem. At 9:00 PM Friday evening, I was informed by Aaron that he had fixed the problem. I never expected to have the situation resolved on a Friday night, but was grateful that Aaron took the time to not only fix this problem, but to do it on a Friday evening. Both his technical skills and willingness to work on this issue well beyond the traditional 9-5 business day were impressive, and I think he deserves recognition for his efforts.”
“Just wanted to thank you so much for your hard work and help with obtaining my Florida nursing license. I got it on Friday! It was a very professional, thorough service you provide.”
“The tech support that I receive from the BIM Support Team is the best. It is timely and efficient. I am definitely not proficient in the inner workings of the computer, so when there is a glitch of any sort, I am on the phone immediately. The team at BIM has always been able to solve whatever has happened. I am very appreciative of this service.”
“It’s been great working with you and your team. BIM has always been easy to work with, and you take great care of your customers, which helps us a lot!”
“I just want to let you know that I have already received a confirmation from BIM that my fingerprints have been sent off to the state of Florida. Thank you so much for making this complicated process more simple for me with your detailed explanations. I followed your instructions to the tee and had no problems. Thank you again for your patience and for all the time you took to communicate with me. You were so very helpful and I greatly appreciate your advice.”