About Us

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Biometric Service You Can Trust

Biometric Information Management provides proprietary biometric solutions to assist live scan users in complying with industry regulation. Our sales and support teams offer the highest customer-facing service, allowing all our clients to feel confident in choosing BIM for their biometric needs. We have a strong commitment to thorough communication and to working directly with customers – no automated messages or complicated phone trees.

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Extensive Experience: Our Management Team

The leadership team at BIM brings to the table 70+ combined years of experience in biometrics. Our founders started BIM in 2001 after long, distinguished careers in the industry, much of it with federal, state, and local government agencies. Two decades later, we remain committed to our principles, focused on:

Mission Statement

Do the right thing for the right reason.

One-on-One Customer Interaction: Our Sales Team

BIM’s sales force makes a point of working with every customer directly to find the product or solution they need. We help assess your organization’s full equipment and software needs, then set about meeting those needs, one by one. Our team – with offices in Ohio and Florida – will even develop personalized solutions for your biometric needs.

Our Solutions Frequently Asked Questions

Highly Qualified & Certified: Our Technical Support Team

Specialized equipment can be difficult to work with when problems arise, and we understand that not every organization has a full-time IT professional on staff. That’s why our factory-certified tech support squad works to make sure you understand the issues as well as possible, and goes the extra step to ensure your system works properly for you. Our approach to tech support is customer-focused, with a response time of 2 hours or less during business hours.

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Our Partnership with bchex

BIM has partnered with bchex, one of the industry leaders in pre-employment screenings, to provide the quickest and most accurate screenings possible. High-quality background investigations, occupational health services, and drug testing are all part of bchex’s service offerings and, now, part of BIM’s service offerings as well.

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Reach Out Today

Ready to get started on your biometric needs? Reach out to our team today!

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