Chat with us, powered by LiveChat

Expert Fingerprinting & Equipment Support

Biometric Information Management is well-equipped to answer any questions you may have about our fingerprint scanners and other products, as well as our procedures. We are committed to fixing any problems you might experience as quickly as possible. Our highly qualified, certified technicians have the know-how to navigate your issues, and we promise a response time of two hours or less during business hours.

View Our Products

Remote Support: Lightning-Quick Assistance for Your Issues

We use TeamViewer for remote support assistance. You will see a security prompt in your browser. When this prompt comes up, please click RUN to launch remote support.

Launch TeamViewer

Certifications & Training: Our Technicians’ Qualifications

All of our technicians are factory trained and certified through Identification International, Inc. (i3), and each is given extensive customer service training. In addition, each technician holds, at minimum, a current CompTia A+ certification, with many holding higher certifications. Everyone who works with customers is skilled at picking up the nuances of our products and solutions, as well as understanding the problems customers may be experiencing. And we ensure customers in need of support are able to talk to humans – no automated answering service during business hours here.

Frequently Asked Questions

Who We Work With

Our clients at Biometric Information Management run the gamut of industries in the public, private and nonprofit sectors. Among the types of companies and organizations we’ve worked with since our 2001 founding are:

  • Law Enforcement (Police Departments, Sheriff’s Offices)
  • Home Health Care
  • Nursing Homes
  • Hospitals
  • Schools & School Districts
  • Churches
  • Employment Services
  • Courts (Municipal, Family, Probate, Clerk of Courts)
  • Departments of Job and Family Services
  • Banks
  • Universities & Colleges
  • Housing Authorities
  • Health Departments
  • Summer Camps
  • Volunteer Agencies
  • Metro Parks
  • Rehabilitation Centers
  • Daycares & Preschools
  • Nursing Schools
  • Fingerprinting Businesses (Small, Independent Businesses)
  • Boards of Developmental Disabilities
  • Fire Departments
  • BMVs
  • Financial Services Groups

What Our Customers Say

AD&S, Inc.
Carolyn Rains, President

“A few years ago, someone at a bid conference slipped us a note with the name and number of Managing Partner Mike Powers. We immediately contacted Mike and found him not only to be personable and very easy to work with, but also found him and his company to be one of the highest integrity.”

Dagenbach Enterprises Inc.
Jon Dagenbach, President

“On Friday, April 6th, 2012, our WebCheck software failed to function properly. Late in the afternoon, I reached Aaron at tech support, and he was quickly able to confirm that something had gone wrong and the program had to be rebuilt. Initial attempts to download programs failed, and Aaron figured out a way to work around the problem. At 9:00 PM Friday evening, I was informed by Aaron that he had fixed the problem. I never expected to have the situation resolved on a Friday night, but was grateful that Aaron took the time to not only fix this problem, but to do it on a Friday evening. Both his technical skills and willingness to work on this issue well beyond the traditional 9-5 business day were impressive, and I think he deserves recognition for his efforts.”

Florida Agency for Health Care Administration
Mary Perkins

“It’s been great working with you and your team. BIM has always been easy to work with, and you take great care of your customers, which helps us a lot!”

BIM Customer
Terry Calvert-Marovich

“I just received an email from the Florida Board, and not only were the first set of prints accepted, everything is accepted and I have my endorsement license with Florida now active! Your dedication on getting the first set of prints the best possible and submitting them by end of day last Friday is appreciated beyond words! Also, my sincere gratitude for providing such caring service and support to me after my challenging drive to Dublin and my late arrival causing delay for all of your customers who were waiting so patiently. It was exactly what I needed!”

Exeter Pulmonary/Critical Care
Exeter Pulmonary/Critical Care

“Just wanted to thank you so much for your hard work and help with obtaining my Florida nursing license. I got it on Friday! It was a very professional, thorough service you provide.”

Guarino & Associates
Margaret Guarino, Owner

“The tech support that I receive from the BIM Support Team is the best. It is timely and efficient. I am definitely not proficient in the inner workings of the computer, so when there is a glitch of any sort, I am on the phone immediately. The team at BIM has always been able to solve whatever has happened. I am very appreciative of this service.”

Previous Testimonial Next Testimonial