Expert Fingerprinting & Equipment Support

Biometric Information Management is well-equipped to answer any questions you may have about our fingerprint scanners and other products, as well as our procedures. We are committed to fixing any problems you might experience as quickly as possible. Our highly qualified, certified technicians have the know-how to navigate your issues, and we promise a response time of two hours or less during business hours.

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Remote Support: Lightning-Quick Assistance for Your Issues

We use TeamViewer for remote support assistance. You will see a security prompt in your browser. When this prompt comes up, please click RUN to launch remote support.

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Certifications & Training: Our Technicians’ Qualifications

All of our technicians are factory trained and certified through Identification International, Inc. (i3), and each is given extensive customer service training. In addition, each technician holds, at minimum, a current CompTia A+ certification, with many holding higher certifications. Everyone who works with customers is skilled at picking up the nuances of our products and solutions, as well as understanding the problems customers may be experiencing. And we ensure customers in need of support are able to talk to humans – no automated answering service during business hours here.

Frequently Asked Questions

Who We Work With

Our clients at Biometric Information Management run the gamut of industries in the public, private and nonprofit sectors. Among the types of companies and organizations we’ve worked with since our 2001 founding are:

  • Law Enforcement (Police Departments, Sheriff’s Offices)
  • Home Health Care
  • Nursing Homes
  • Hospitals
  • Schools & School Districts
  • Churches
  • Employment Services
  • Courts (Municipal, Family, Probate, Clerk of Courts)
  • Departments of Job and Family Services
  • Banks
  • Universities & Colleges
  • Housing Authorities
  • Health Departments
  • Summer Camps
  • Volunteer Agencies
  • Metro Parks
  • Rehabilitation Centers
  • Daycares & Preschools
  • Nursing Schools
  • Fingerprinting Businesses (Small, Independent Businesses)
  • Boards of Developmental Disabilities
  • Fire Departments
  • BMVs
  • Financial Services Groups

What Our Customers Say

Dagenbach Enterprises Inc.
Jon Dagenbach, President

“On Friday, April 6th, 2012, our WebCheck software failed to function properly. Late in the afternoon, I reached Aaron at tech support, and he was quickly able to confirm that something had gone wrong and the program had to be rebuilt. Initial attempts to download programs failed, and Aaron figured out a way to work around the problem. At 9:00 PM Friday evening, I was informed by Aaron that he had fixed the problem. I never expected to have the situation resolved on a Friday night, but was grateful that Aaron took the time to not only fix this problem, but to do it on a Friday evening. Both his technical skills and willingness to work on this issue well beyond the traditional 9-5 business day were impressive, and I think he deserves recognition for his efforts.”

BIM Customer

“I just want to let you know that I have already received a confirmation from BIM that my fingerprints have been sent off to the state of Florida. Thank you so much for making this complicated process more simple for me with your detailed explanations. I followed your instructions to the tee and had no problems. Thank you again for your patience and for all the time you took to communicate with me. You were so very helpful and I greatly appreciate your advice.”

Sisters of Charity of Cincinnati
Ron Swiech, Jr.; Senior Director, Human Resources

“I wanted to take a moment and share with you how pleased I am with the service I received from Adam Powers and Jonathon Abrams of Biometric Information Management in the purchasing of our new WebCheck system. From the start, Adam was both knowledgeable and courteous, taking the necessary time to answer all of our questions, and kept the process moving to avoid delays in product delivery. Likewise, Jonathon was there to meet me upon my arrival at the Columbus location. He covered all necessary aspects of the system that I felt were necessary and offered to respond promptly to any concerns/questions we may have post-delivery. Both of these individuals exceeded my expectations and truly are representative of exceptional customer service.”

Guarino & Associates
Margaret Guarino, Owner

“The tech support that I receive from the BIM Support Team is the best. It is timely and efficient. I am definitely not proficient in the inner workings of the computer, so when there is a glitch of any sort, I am on the phone immediately. The team at BIM has always been able to solve whatever has happened. I am very appreciative of this service.”

AD&S, Inc.
Carolyn Rains, President

“A few years ago, someone at a bid conference slipped us a note with the name and number of Managing Partner Mike Powers. We immediately contacted Mike and found him not only to be personable and very easy to work with, but also found him and his company to be one of the highest integrity.”

BIM Customer
Terry Calvert-Marovich

“I just received an email from the Florida Board, and not only were the first set of prints accepted, everything is accepted and I have my endorsement license with Florida now active! Your dedication on getting the first set of prints the best possible and submitting them by end of day last Friday is appreciated beyond words! Also, my sincere gratitude for providing such caring service and support to me after my challenging drive to Dublin and my late arrival causing delay for all of your customers who were waiting so patiently. It was exactly what I needed!”

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