Support

We use BeyondTrust for friendly and responsive remote support assistance. When you click the Launch BeyondTrust button below, you will be prompted to download the BeyondTrust Remote Support application. Please click Open and follow the instructions in the application.

We are committed to fixing any problems you might experience as quickly as possible. Our highly qualified, certified technicians have the know-how to navigate your issues, and we promise a response time of two hours or less during business hours.

All of our technicians are factory trained and certified through Identification International, Inc. (i3), and each technician receives extensive customer service training. In addition, each technician holds, at minimum, a current CompTIA A+ certification, with many holding higher certifications. Everyone who works with customers is skilled at picking up the nuances of our products and solutions, as well as understanding the problems customers may be experiencing. And we ensure customers in need of support are able to talk to humans – no automated answering service during business hours here.

For customers who use our inVize ID fingerprinting and background screening application, we try to ensure the update process runs as smoothly as possible. Our inVize ID support page lays out in detail the update procedures, as well as customizations and calibration of the fingerprint scanner.