At Biometric Information Management, it’s important to us that you understand the nuances of how to use our products and solutions, which is why we’ve answered some of our most commonly received questions below.
Beyond that, we also want everyone who uses our fingerprint scanners and other resources to know as much as possible about the process and the factors that affect it, so you can take full advantage of the reliability and convenience they offer. With a rejection rate of less than 1%, our fingerprinting hardware offers top-quality results.
Remember the Three C’s:
As we age, our fingerprints become lighter and more difficult to capture. Additionally, individuals working in certain industries experience dry, cracked hands. Ask the applicant to rub a small amount of the BIM scan gel onto their fingerprints prior to capturing the prints. If scan gel is not available, or if the applicant has extremely light prints, apply a very small amount of Corn Huskers Lotion to the fingerprints and rub it in thoroughly prior to capturing the prints.dealing with light prints
Individuals with warm or clammy hands will cause what is known as “haloing” around the fingerprints. Haloing is a result of the fingerprint scanner capturing the radiant heat coming from the hands. A product known as Parkers Perfect is designed specifically for reducing the haloing affect on scanner. Rub a Parkers Perfect towelette or spray a small amount directly onto the glass of the scanner. Once it’s completely dry, capture the applicant’s prints again. If the prints are still dark, rub an alcohol-based spray or pad onto the applicant’s fingertips and capture the prints again.dealing with haloing dealing with dark prints
The FBI recommends a height of approximately 39 inches from the floor to record legible fingerprints. For the average adult, that puts their forearm parallel with the floor, which is the ideal position for fingerprinting.
Sometimes, the person whose fingerprints you’re taking may feel compelled to try to help – which, in reality, just makes the process more challenging, as the subject needs to relax in order for you to get the best prints possible. It’s often helpful to have the subject look away from the fingerprinting device.
Need to know something about our products, solutions and procedures? You’ve come to the right place. Read on to see the solutions to some of the questions we hear most often.
In order to add a printer to a computer using inVize ID, you must be logged in as the administrator account.
The steps above will add the printer to inVize ID. Before printing your first result, though, you will have to set some defaults. There are many ways to print a result, but here is a common method:
Please keep in mind you can only print results from your PC if you have NOT selected to mail them directly to a recipient and the results have come back with a Certificate.
First, set up the Windows User Account.
Second, set up the new account in inVize ID.
Yes! Please make sure that you are only logged into one Windows account on the computer at one time. If you need to login to another Windows account, click on the Start menu and choose “Log Out.” Then, choose the “Log Out” button. If you are logged into more than one account at the same time, the software will not work properly.
Below is a detailed explanation of the two Windows accounts that were originally set up on your BIM system:
Occasionally, background transactions may be rejected from either the Ohio BCI or FBI for various reasons (low-quality prints, incorrect demographic information, etc.). When this occurs, the transaction must be resubmitted using the process outlined below.
If an FBI transaction is rejected a second time, a name check can be requested through BCI. BCI will send a document stating the transaction has been rejected. Complete the necessary information as requested on the form (Individual’s First/Last Name, ICN number for an FBI check).
The rejected transaction form must then be faxed to:
BCI – Name Search Unit
Attn: Resubmission Desk
My Fingerprint System is on, but my Scanner Isn’t Initializing and the Light is Off.
When you launch the inVize ID software, create a new transaction and click on the “2. Fingerprints” link on the left menu pane. You should see a button at the top of the screen that looks like a fingerprint with a green play button in front of it. If that button is not lit up and available to click on, the i3 scanner is not initializing properly. Here is how to troubleshoot this:
If you received this message…
“ERRT – Pursuant to Ohio Revised Code 131.02, we cannot provide services to your agency as our records indicate your agency has a delinquent balance over 45 days. Please contact BCI&I’s Finance Section immediately at 740-845-2613 to discuss this issue and reinstate services.”
This issue is usually caused by a billing issue with BCI. You must call BCI and clear up the billing issue to get the account unlocked. Once it is unlocked, you must resubmit the transactions in an administrator account that were rejected for this reason by following these steps:
If you still have any questions about fingerprinting techniques or software usage, contact BIM today!